Privacy Policy

At Olive’s Pawfect Care, we respect your privacy and are committed to protecting the personal information you share with us.

Information We Collect

We may collect personal information including:

• your name
• phone number
• email address
• home address
• emergency contact details
• pet information, including medical or behavioural information relevant to care
• booking and payment details

This information is collected when you:

• submit an enquiry form
• make a booking
• contact us directly
• interact with our website or social media pages

How We Use Your Information

Your information is used to:

• manage bookings and enquiries
• provide pet care services
• communicate with you about your booking
• respond to questions or requests
• ensure the safety and wellbeing of pets in our care
• improve our services and website

We only collect information reasonably necessary to provide our services.

Sharing of Information

We do not sell or rent your personal information.

Information may only be shared:

• where required by law
• with veterinary clinics or emergency services if required for your pet’s safety
• with trusted service providers assisting with website or payment processing

Payment Information

Payments may be processed through secure third-party payment providers. We do not store full payment card details on our website.

Website & Cookies

Our website may use cookies or analytics tools to help improve website functionality and understand visitor activity.

You can adjust your browser settings to refuse cookies if preferred.

Storage & Security

We take reasonable steps to protect personal information from misuse, loss or unauthorised access.

However, no online system can be guaranteed completely secure.

Photos & Social Media

From time to time, we may share photos or videos of pets in our care on our website or social media pages.

Please let us know if you do not wish for your pet’s image to be used.

Access & Updates

You may request access to the personal information we hold about you or ask us to correct inaccurate information at any time.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website enquiry form or business contact details.

Last updated: May 2026